Our services to you start when you contact us, by telephone or visiting the funeral home and often extends way beyond the day of the funeral.
 
On initial contact we will ask for preliminary details, whereupon if your loved one has died at home, in a nursing home or hospital.

We will advise the conveyance of your loved one into our care and private chapel of rest if you wish to visit.

We would then ask, for a time and place to suit the family, for one of our funeral directors to call and arrange the funeral that meets the needs and requirements of those concerned.


When a death has occurred in the home, hospice or nursing home we will attend as soon as possible.

  • There are 3 things you must do in the first few days after someone dies...

  • Request a medical certificate from the GP or hospital doctor. You'll need this to register the death. The doctor will complete the required form and send it to the registrars office who will then contact you to arrange an appointment to attend the registrars office to register the death. when the death has been registered you will be given the option of having the Green form given to you or emailed to your funeral director (The green form is required for Burial and Cremation and the funeral cannot take place until it is given to the funeral director if one is to used.

  • Register the death within 5 days (8 days in Scotland)
  • Arrange the funeral - Take time to think about how you want the funeral to proceed and if it is to be a religious or non religious service, will a family member be taking the service?, this is one of the questions that I will help you to decide. 
  • We will require the green certificate from the Registrar or the Coroner's Order for Cremation before we can collect the body. You must register the death within 5 days and this must be done by you. 
PLEASE NOTE.... REGISTRATIONS OF DEATHS ARE CURRENTLY BEING CONDUCTED VIA PHONE FROM THE REGISTRARS OFFICE.

You must take with you the medical certificate of cause of death (unless the coroner or procurator fiscal has issued their document directly to the registrar)

If possible, you should also take the following documents. They are not absolutely essential but provide much of the additional information you need for the registration, but do not delay registering just because you cannot find this paperwork.

  • NHS card (also called the medical card)
  • Birth certificate
  • Driving licence
  • Council tax bill
  • Marriage or civil partnership certificate (if applicable)
  • If possible please take the National Insurance number of the deceased and the number of a surviving spouse or civil partner.
  • Passport
  • Proof of address (e.g. utility bill)

When you see the registrar, they will be as helpful as they can in registering the death. They will require the following information about the deceased:

  • Date and place of the death
  • The address of the person
  • Their full names (including the maiden name of a married woman). Any former married names or other names by which the deceased was known can also be recorded.
  • Where and when they were born (the town or county is sufficient if the exact address is not known). Only the country of origin is required for people born outside the United Kingdom. The country is recorded according to its current name if this is different from how it was known at the date of birth.
  • Their occupation
  • Details of their wife or husband or civil partner
  • Whether they had any government pension or other benefits

While it is not essential, you should also take supporting documents that show your name and address (e.g. a utility bill) but you can still register a death without them.

The registration process will take approximately 30 minutes. If a full Tell Us Once service is offered the appointment may be extended by about 15 minutes.